Achieve success with Zoho faster
Achieve success with Zoho faster
Customer Success Plans
Customer Success Plans
Get ongoing support, one-on-one coaching and expert advice to ensure you maximise ROI on your Zoho investment
Achieve success with Zoho faster
Achieve success with Zoho faster
Customer Success Plans
Get ongoing support, one-on-one coaching and expert advice to ensure you maximise ROI on your Zoho investment
Drive adoption
Get expert advice on Zoho best practices, adoption strategies and proactive recommendations
Enhanced service levels
Success Managers only work with a handful of premium customers ensuring high resource availability for your business
Boost productivity
Expert one-on-one coaching helps you solve key business objectives no matter where you are on your Zoho journey
Drive adoption
Get expert advice on Zoho best practices, adoption strategies and proactive recommendations
Enhanced service levels
Success Managers only work with a handful of premium customers ensuring high resource availability for your business
Boost productivity
Expert one-on-one coaching helps you solve key business objectives no matter where you are on your Zoho journey
Customer success pricing
Every Zoho customer can take advantage of Zoho's free resources and standard support channels.
DSL Telecom's Premium, Premium Plus and Premium Pro plans offer even more help from experts so you can achieve success faster.
Premium plans include:
Technical support
Get expert local help on all technical issues and challenges with response times as fast as one hour (8 hours x 5 days).
Admin assist
Hand off time-consuming admin tasks to our team. Popular admin assist tasks we handle include:
»Set up and customise roles and profiles
»Create custom formula fields
»Build workflows, reports, and dashboards
»Import, update, or delete data
»Set duplicate management rules
One-on-one accelerators
Solve specific challenges with focused one-on-one sessions (Accelerators) with a Zoho expert to accelerate your business forward.
Developer support
Our developers can analyse, troubleshoot and customise code to keep everything running smoothly.
Customer success manager
Premium customers have access to a customer success manager, a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.
DSL Telecom is a Zoho Premium Partner in South Africa.
DSL Telecom's focus is on our customers being successful with their Zoho technology investments. We offer expert assistance to customers during their journey of discovery, selection, implementation, training and ongoing success with the Zoho suite of web and mobile apps.
What Our Customers Say
"DSL Telecom supports us extremely well, it is so refreshing to work with a well equipped, knowledgeable and willing team. After implementation and adoption, the ongoing Zoho support has been equally admirable, fast turnarounds and team members that are a pleasure to deal with."
Raphael Devantier - Chief Operation Officer
"We have been working with the support team at DSL Telecom for a reasonable amount of time and have really enjoyed our fruitful relationship. Their knowledge is based on industry experiences and much more backed with a team that always wants the best for our business."
Chris Guy - National Strategic Support & Operations Directory of Safety
"The team at DSL Telecom come highly recommended and have been an absolute pleasure to work with. Their knowledge of the Zoho CRM application as well as Zoho Analytics has been outstanding and this in turn has assisted us to build a more dynamic CRM, as well as comprehensive reporting dashboards."
Roxy Visser - Franchise Operations Manager
Customer success plans FAQs
What are 'in-plan access' hours?
'In-plan access hours refers to the amount of included hours in your plan, whereby you can access DSL Telecom Customer Success resources in a calendar month.
What can I use my hours for?
You can access DSL Telecom's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.
How available will the DSL Telecom success services be for me?
Your Customer Success Manager deals with only a handful of Premium customers ensuring high availability, fast execution and focused attention.
How do I know how many hours I have used?
All activity is time tracked and reports will be available to you to monitor. What type of interactions will be time tracked?
Inbound and outbound phone calls
Remote assistance sessions
In person meetings and coaching sessions
Travelling time
Are there limits to how many ' out-of-plan access' hours I can get?
Yes, a Fair Access Policy applies which limits the amount of 'out-of-plan' hours you can access per month: Once the fair access policy (FAP) limits for the month have been met, DSL Telecom reserves the right to limit access to our Success team for the remainder of the month.
| Success plan | In plan access | Out of plan access limit | Total monthly access |
|---|---|---|---|
| Premium | 6 Hours | 1 Hour | 7 Hours |
| Premium Plus | 12 Hours | 2 Hours | 14 Hours |
| Premium Pro | 18 Hours | 3 Hours | 21 Hours |
Are there limits to how many ' out-of-plan access' hours I can get?
Yes, a Fair Access Policy applies which limits the amount of 'out-of-plan' hours you can access per month: Once the fair access policy (FAP) limits for the month have been met, DSL Telecom reserves the right to limit access to our Success team for the remainder of the month.
Premium Plan:
- In-plan access: 6 Hours
- Out of plan access: 1 Hour
- Total monthly access: 7 Hours
- In-plan access: 12 Hours
- Out of plan access: 2 Hours
- Total monthly access: 14 Hours
- In-plan access: 18 Hours
- Out of plan access: 3 Hours
- Total monthly access: 21 Hours
What if I need more hours?
If you run out of 'in-plan access' hours for the month, you will start being billed at the 'out-of- plan access' hours rate of R1250.00 per hour.
Can I upgrade my hours?
Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again. Upgrades subject to resource availability.
I don't require a monthly plan, can I buy ad-hoc hours?
You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R1250 per hour billed in 30 minute increments. Subject to resource availability.
Does the Premium Plan include implementation hours?
Premium success plans do not include implementation of the services. Premium success plans are used for ongoing support and administration of the services after the services have been implemented.
How long is a contract term?
All plans have a minimum of 12 months contract term.
DSL Telecom Is A Recognised Zoho CRM Certified Partner In South Africa
Our team of Zoho Customer Success Agents have completed and passed the Zoho CRM Certification. This Zoho CRM certification is proof of our technical know-how and demonstrated expertise in using Zoho's products.
DSL Telecom Is A Recognised Zoho CRM Certified Partner In South Africa
Our team of Zoho Customer Success Agents have completed and passed the Zoho CRM Certification. This Zoho CRM certification is proof of our technical know-how and demonstrated expertise in using Zoho's products.
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