Top 10 benefits of switching to a cloud-based phone system

17.09.20 09:43 AM - By Kim

For most modern businesses, establishing a solid communications channel with customers, employees, vendors and partners, is of utmost importance, even more so when working remotely.

It should come as no surprise then that savvy business owners around the world are quickly joining the shift to a cloud-based phone system.

In a nutshell, a cloud-based phone system (a.k.a. cloud PBX phone system) is a VoIP phone system that is accessible over a cloud-based IP network. It is delivered entirely over the Internet and managed completely off-site, cutting down upfront investments in telecommunications infrastructure.

Let's look through some of the amazing benefits of this phone system, specifically the super-robust DSL Telecom phone system.

#1: Massive cost savings

Traditional telephony required upfront investment and regular maintenance costs, not to mention a lock-in period. The DSL Telecom phone system, on the other hand, allows you to pay-as-you-go, depending on your actual need for the service. Expect to save up to 50% over traditional phone systems and cut costs with low per-second billing VoIP rates.

Additionally, since it’s in the cloud, the lack of physical hardware will save you maintenance and upgrade expenses.

#2 Unlimited scalability

During periods of growth or contraction, you need a system that can scale up or down in proportion to your business requirements.

A cloud phone system can easily scale to meet your usage capacity as your demand increases or decreases. You can start small with a few extensions and grow your users as your business expands.

#3: No contracts

One of the most attractive benefits of this cloud phone system is that you pay on a month-to-month basis and not locked into any long-term contracts. You can cancel any time with only 30 days notice. Pricing plans start at R65 per extension per month. To view all the pricing plans, click here 👉 www.pbxcapetown.co.za

#4: All the features you need to grow your business

Say goodbye to the basic, restrictive features of your old-fashioned phone system. With DSL Telecom's cloud phone system, you'll get access to 50+ enterprise-grade business communication features along with advanced UC capabilities at no extra cost. Some of most popular features include: Automated Attendant (IVR), Music On Hold, Fax To Email, Call Pickup, Conference Rooms, Ring Groups, Video Calls, Agent Queues and Call Routing to name a few.

#5: The freedom to work from anywhere

As long as you have an internet connection, DSL Telecom's cloud-based phone solution allows full phone system functionality from anywhere in the world. Take your office extension with you, connect mobile and remote workers and view the presence of your colleagues. You simply use your own smartphone or PC with the free Linkus unified communications (UC) softphone application and enjoy all the features of a desktop extension.

Mobilise your workforce with Yeastar's Linkus mobile app or Linkus desktop application

Reduce hardware maintenance costs and call costs with VoIP

#6: Connect your way

There are multiple ways to connect to this cloud phone system, making it even easier for you to work your way, from anywhere. You can either use your own device or you can choose to purchase high-quality Yealink IP phones and headsets from DSL Telecom if you need them. You even get the option to purchase the hardware outright or rent over a 36-month period.

#7: Improve customer experience

One of the most impressive features of DSL Telecom's phone system, is that it can be integrated with your CRM.

With an ironclad CRM phone integration, immediate transfer of information gives support and sales representatives the superpower of perfect memory. Customers and leads will be impressed (and maybe even a little creeped-out) by how agents are able to remember small details from past interactions as if they had occurred yesterday.

#8: Reduce unnecessary IT workload

Chances are either your office administrator or IT team is managing your current phone system. Odds are, they would rather not be. The odds are even higher that your business would be better off if they could take phone administration off their to-do lists, and replace it with more high-value work.

With a cloud-based phone system, this becomes a possibility.

#9: Better reliability

Did you know that a cloud-based phone system will help you keep your business up and running even when a disaster hits?

Cloud phone systems are extremely reliable since they are in multiple locations, which means that even if one server experiences issues, there is another server that can keep your communications running smoothly. This is called geographic redundancy, and it is a highly effective method for avoiding service issues and downtime.

#10: Enjoy simple, transparent pricing

It's no secret that traditional phone system features are costly and quite frankly, complicated. That’s because in many cases, the features aren’t native to that system. To support the latest features, you have to modify your existing solution with added hardware, software, or licensing costs. With a phone system in the cloud, all features integrate natively into the system. DSL Telecom offers all voice features for a single, transparent price, without any per-feature add-ons or hidden fees.

Standard PBX Package cost - R65 per extension per month

Enterprise PBX Package cost - R85 per extension per month

Ultimate PBX Package cost - R185 per extension per month

Your phone system plays a critical role in business operations and the experience customers have with your organisation. Migrating your phone system to the cloud can help you to better manage costs, give your team the time needed to focus on growing your business and prepare your organisation to meet the future of business communications head-on.