Nova Human Capital Solutions is a full-service HR and Payroll consulting and outsourcing partner specialising in delivering tailored business solutions to businesses of all sizes in The Middle East and Africa.
Their areas of expertise include people development, payroll management, talent management, performance management, HR and B-BBEE compliance and consulting services, hosted HR and Payroll management systems, training, learning, and skills development solutions.
Highly experienced teams of consultants at both their Johannesburg and Cape Town offices take pride in developing solutions based on the unique requirements of each customer.The Challenge
Before transitioning to Zoho software, Nova Human Capital Solutions encountered challenges with their customer data being stored across various platforms which didn't necessarily communicate with each other.
Another major difficulty which the company faced was keeping track and management of customer and project correspondence.
Recognising the need for a robust and customisable software system to streamline operations and enhance efficiency, they reached out to DSL Telecom in 2019. With the guidance of DSL Telecom's Zoho Implementation team, Nova Human Capital Solutions set out to explore the capabilities of Zoho's suite of software solutions.
The Solution
Industry Type: Consulting
Type Of Business: Privately Held
Headquarters: Johannesburg and Cape Town
Employees: 29
Zoho Applications That Helped Us:
Zoho CRM
Zoho Sign
Zoho Desk
The Zoho CRM implementation included the building of a process to handle new sales. The process included a Blueprint to assist with needs analysis and qualifying new leads. A deals Blueprint was also set up to structure the deals process and send out automated emails. Finally, a quoting tool was built within the deals module to increase efficiency during the quoting process.
As an HR consultancy, it goes without saying that team members at Nova Human Capital Solutions have a lot of documents that need to be signed and managed. In order to streamline the way they sent documents for signatures, DSL Telecom suggested the implementation of Zoho Sign, a paperless digital signature solution that allows users to sign, send and manage documents directly from the CRM. As a result, the document signing process has now been made seamless and secure for both users and customers.
DSL Telecom also set up a basic SLA within Zoho Desk which assists every user to respond to tickets in agreed upon and standardised times. It also allows for ticket escalation should it not have been handled according to the set out response times.
To ensure they maximise ROI on their Zoho investment, Nova Human Capital Solutions has also chosen to sign up for a DSL Telecom Customer Success Plan, ensuring they have access to expert advice on Zoho best practices, adoption strategies and proactive recommendations.
Choose DSL Telecom
In conclusion, DSL Telecom has successfully implemented a wide range of feature-rich Zoho applications for Nova Human Capital Solutions resulting in streamlined operations and greatly enhanced efficiency
Lilani Botha ~ Nova Human Capital Solutions' Sales Coordinator
Interested in beginning your own Zoho software journey similar to Nova Human Capital Solutions? Book your free evaluation meeting today!
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