Could you build a car without an instruction manual? Most people couldn't, ourselves included. But, what if you weren't only given the instructions, but also had a trained mechanic present to guide you through each step? Sounds a lot easier, right? We think so too.
That is why DSL Telecom launched its Customer Success division in 2019.
What is a Customer Success Manager?
A Customer Success Manager is a dedicated resource in our team that helps you get the maximum value out of your product or service from DSL Telecom.
Our CSM's ensure customers receive ongoing value from their Zoho, Cloud PBX & Business connectivity solutions through giving our customers the tools and support needed to achieve their business goals.
Here's why a Customer Success Manager is beneficial to your business
- Dedicated resource - Get direct access to a specialist who will provide solid advice and share best practices to help you get the most out of your telephony, connectivity & Zoho investment.
- Drive adoption - Get expert advice on best practices, adoption strategies and proactive recommendations to accelerate your business forward.
- One-on-one coaching - Specialist coaching helps you solve key Zoho, telephony & connectivity business objectives.
- Dedicated service and support - Easily overcome specific business challenges with high resource availability when you need it.
Meet our trusted Customer Success Managers
Lauren van Vuuren - Key Accounts Manager
Hi there! My name is Lauren. I’m a Key Accounts Manager here at DSL Telecom. You’ll likely work with me if you are a DSL Telecom business client.
I’m here to identify challenges and opportunities in order to understand your requirements as a client, to ensure I assist you with all your queries and achieve mutual satisfaction.
Here’s a short Q&A to get to know me better:
What is your favourite Cloud PBX feature?
One of my favourite cloud PBX features is the Zoho CRM and Desk integration as this allows our team to make and attend to calls right from their sales software. You also never lose track of previous conversations thanks to the call history saved under each record.
What is the most common question you get asked regarding our phone systems?
"Can I make and receive calls on multiple devises? " What I love so much about the system is that you can make and receive calls on multiple devices. You can use the Linkus app on your laptop, mobile phone and configure it to an IP phone. This is great as you can make and receive calls from anywhere provided you have an internet connection.
What is something customers don't know about DSL Telecom?
DSL Telecom has an amazing goal focused working environment, and all employees are encouraged to constantly evolve, grow and learn. By offering us many tools to improve our knowledge we can provide our clients with the best level of service and support possible.
Nick Fresen - Zoho Customer Success Manager
Hi there! My name is Nick. I’m a Zoho Customer Success Manager here at DSL Telecom. You’ll most likely work with me if you are a Zoho Software customer and you have signed up for a customer success package.
I’m here to help you reach Zoho success faster with support, one-on-one coaching and help you roll out multiple Zoho apps to form the ultimate business system.
Here’s a short Q&A to get to know me better:
What is your favourite Zoho application?
My favourite Zoho application is Zoho Flow, which allows you to connect your apps without code. You can automate complex business workflows in minutes.
Quick Zoho CRM tip that you can share
When starting off, try and keep your process and automation as simple as possible. Once the foundation has been adopted, customized and sophisticated processes and automations will develop seamlessly.
Favourite part about being a customer success Manager at DSL Telecom?
Being involved in each and every clients journey of continuous growth. Striving to optimize each clients experience with Zoho.
Hansie Swanepoel - Zoho Customer Success Manager
Hi there! My name is Hansie. I’m a Zoho Customer Success Manager here at DSL Telecom. You’ll most likely work with me if you invest in Zoho software and sign up for a customer success package.
I’m here to help you to effectively administer your Zoho applications with hands-on support and expert advice, guiding you and your business to success.
Here’s a short Q&A to get to know me better:
What is your favourite Zoho feature?
Most definitely ZIA! ZIA is Zoho's AI-powered assistant for your business. ZIA can generate reports for you, keep an eye on your customers sentiment, give suggestions on the best time to contact your customers and more!
What is your favourite Zoho application?
Zoho Desk is an application that allows you to offer 24/7 support without a global team. You can achieve this through a robust, self-service operation available in Zoho Desk where your customers can find solutions on their own.
Favourite part of being a Customer Success Manager at DSL Telecom?
I enjoy engaging with our Zoho customers, maximising value and creating strategies for their business to grow and succeed.
At DSL Telecom, we understand how valuable a customer success manager can be to businesses, which is why we offer affordable customer success plans and training that will help you achieve success faster. These plans will give you access to a dedicated success manager who will provide advice and assistance to guide you through the process of becoming an expert at your Zoho Software applications or telecommunication products.
To discover more information about our Zoho customer success plans go to 👉 https://www.dsltelecom.co.za/zohocustomersuccess
To discover more information about our cloud phone system packages go to 👉 https://www.dsltelecom.co.za/cloudpbx
Meet our Technical Director
Paul Wilson - Technical Director of DSL Telecom
Hi there! My name is Paul, I’m the Technical Director here at DSL Telecom. I'm a highly skilled and experienced Zoho consultant. I have developed skills and expertise in most industry's in South Africa due to the range of projects I have worked on. My primary focus is on helping businesses make smart technology investments and improving your Zoho Software business practices that ultimately save your business time and money
Here’s a short Q&A to get to know me better!
What Zoho applications are you most skilled at?
My expertise span across most Zoho applications namely; Zoho CRM, Desk, Campaigns, CRM, Recruit, Books, Workplace and Projects.
How long have you worked at DSL Telecom?
I have been a part of the DSL Telecom team for about 11 years now. OR I started the business with Dean Schreuder 11 years ago.
What is the most common question you get asked about Zoho Software?
I frequently get asked about local pricing for South Africans. Zoho now offers all 45+ business software applications at a fixed South African rand price. R450 per employee, per month, billed annually if you purchase a license for all employees.