FAQs About Changing Your Telkom LTE Internet Deal

05.05.22 03:11 PM - By Kim

A Telkom LTE internet user upgrading his LTE internet deal

If you're like so many other Telkom LTE internet customers, you may have heard about the possibility of upgrading, downgrading or renewing your LTE deal or even migrating to a Telkom Fibre internet deal. Here we answer all your Frequently Asked Questions so that you can enjoy the benefits of a better internet deal as soon as possible.

Upgrading And Downgrading Your Telkom LTE Deal

How To Upgrade Or Downgrade Your Telkom LTE Package?

You can upgrade or downgrade your Telkom LTE package by visiting www.ltedeals.co.za /renew and selecting the deal you wish to upgrade or downgrade to. A DSL Telecom agent will check your current contract term and see if you are eligible to change your package and determine if any fees are applicable.

Can I Upgrade Or Downgrade My Telkom LTE Internet Deal?

The ability to change your Telkom LTE package depends on how many months you are into your contract or commitment period:

1) If you are 1 - 3 months into your Telkom LTE contract period, you cannot change your package. In this instance, if you want a new deal you will need to take out a new contract.

2) If you are 4 - 21 months into your contract period, you are allowed to change your package. Telkom refers to this as a package migration and we charge an administration fee and a penalty fee to perform the migration which is calculated at the time of the package migration request.

3) If you are in the 22nd month or more of your contract period, you are allowed to change your package. Telkom refers to this as a package renewal and no administration or penalty fees will be charged.

Telkom LTE Deal/Package Change Eligibility Table:

Months Into Contract	Package Change Allowed	Action To Be Taken	Admin Fee	Penalty Fee
1 - 3 months	No	N/A	N/A	N/A
4 - 21 months	Yes	Migration	Yes	Yes
22 months +	Yes	Renewal	No	No

When Can I Upgrade Or Downgrade My LTE Contract?

Your Telkom LTE internet contract can be upgraded or downgraded after 3 consecutive months of your LTE being active and having been successfully billed.

How Long Does It Take To Process My Telkom LTE Internet Upgrade Or Downgrade?

Your new package will be active within 24 hours of successful processing.

Does A Telkom LTE Upgrade, Downgrade, Renewal Or Fibre Migration Extend My Contract Term?

No, your contract will start over again when you upgrade, downgrade, renew or migrate your Telkom LTE deal.

How Do I Check If I Can Upgrade My Telkom LTE Deal?

You are eligible to change your Telkom LTE internet deal 3 months or longer into your contract term. Call DSL Telecom on 087 802 0917 if you would like one of our team members to confirm how many months you are into your contract term.

How Do I Upgrade My Telkom LTE Deal?

You can upgrade your Telkom LTE deal by visiting www.ltedeals.co.za /renew and selecting the deal you wish to upgrade or downgrade to.

Do I Qualify For An Upgrade Telkom?

Your Telkom LTE internet contract can be upgraded or downgraded after 3 consecutive months of your LTE being active and having been successfully billed.

How Do I Migrate To Telkom LTE Internet?

Click here to check your Telkom LTE coverage or if you know that you are covered for Telkom LTE, click here to sign up.

View All LTE Deals

Renewing Your Telkom LTE Deal

When Can I Renew My Telkom LTE Deal?

You have the option of either renewing your current Telkom LTE deal as a Sim-Only renewal or you can renew to a Sim + Router deal. This can be done on the 22nd+ month of your Telkom LTE contract.

How Do I Renew My Telkom LTE Contract?

1. Navigate to www.ltedeals.co.za/renew and select the Telkom LTE package that you would like to renew to.

2. Once we have received your renewal request, a DSL Telecom sales team member will be in touch to complete your renewal order telephonically.

Will My Telkom LTE Data Roll Over To My New LTE Package?

No, your data will not roll over as you will be taking out a new contract.

How Do I Know When My Telkom LTE Contract Commitment Term Ends?

Call DSL Telecom on 087 802 0917 and one of our team members will be able to tell you how far along your Telkom LTE contract is.

Renew My LTE Deal

Migrating Your Telkom LTE To Telkom Fibre

Can I Convert, Upgrade Or Change My LTE Internet Connection To A Fibre Internet Connection?

Yes, you can migrate from your Telkom LTE internet connection to a Telkom Fibre internet connection. You are eligible to migrate to Telkom Fibre if you have had your Telkom LTE package for 6 months and your address is covered for Telkom Fibre.

Migrate My LTE Deal

And there you have it. The answers to your most Frequently Asked Questions about upgrading, downgrading, renewing or migrating your Telkom LTE deal.