Multi-channel Zoho support - expert help when you need it

30.08.20 09:40 AM - By Amber

Looking for a little help? We've got you covered. Connect with DSL Telecom's & Zoho's award-winning customer success and support teams for expert guidance.

Here are the 4 main support channels that we offer to help you:

#1 DSL Telecom self-service: Free online articles, blogs and video demonstrations.

#2 Zoho self-service & support: Live chats, Email, Community and Resources.

#3 DSL Telecom local ticketing support: Click here to log a support query.

#4 DSL Telecom Customer Success Plans 👉 https://customersuccess.dsltelecom.co.za/

#1 Self Service - online how to's and solution articles, blogs and video

DSL Telecom customers can access self-help resources and get the answers they need instantly. Accessible to all of our Zoho customers.

Customer Resource Centre

For a speedy fix, access our customer resource centre, packed with articles, user guides & tutorials.

Access Customer Resource Centre

Blog

Here you can find insightful and educational articles related to our telephony & Zoho software products.

Access Blog

YouTube

Find Zoho how-to videos, Zoho features explanation videos & Zoho App walk-through videos.

Watch Videos

#2 Zoho self-service & support

As a paying customer you will have access to Zoho's free self-service & support channels via:

💬Live chat: Chat with a Zoho support agent via an online chat portal.

📧 Email: Log a ticket to Zoho support by emailing the support email for the Zoho app that you're using. e.g. support@zohoone.com or support@zohocrm.com

🌎 Community: Connect with fellow Zoho users, ask questions and get answers from Zoho experts.

📄 Resources: Access information and educational videos, user guides & webinars within each Zoho app's help centre.

Zoho Support

Connect with fellow Zoho users, ask questions and get answers from Zoho experts by joining the Zoho community.

Online Chat

#3 DSL Telecom's local & free ticketing support

You can simply log your basic support questions here for free assistance! Turnaround times are between 24 - 48 hours.

Types of queries you may log to our award-winning support team:

> Adding of a new user

> Upgrading Zoho licences

> Moving to an annual Zoho licence

> Zoho trial extensions

> Moving to ZAR billing

> Basic FAQs

For intermediate to advanced Zoho queries we recommend utilsing our Customer Success Plans or Zoho Administrator Training Programs

#4 DSL Telecom Customer Success Plans

Receive hands-on service from your dedicated Zoho Customer Success Manager, who is fully acquainted with your Zoho applications & set-up. Get guided one-on-one sessions and configuration assistance. Your Customer Success Manager will ensure you receive priority support with response times as fast as on hour (during weekly operating hours 5 days a week).

Types of assistance you will receive from your Customer Success Manager:

Your Customer Success Manager will customise and deploy the most efficient solutions for you, as per your requirements and help you optimise your business processes.
With accelerator sessions your CSM will jump start the deployment of Zoho apps into your business.
Hands-on coaching sessions on everything you need to know about your Zoho product set-up & best practices.
Your CSM will onboard your new team members in a series of one-on-one sessions.
Periodic check-ins, best practice recommendations with the goal of increased business efficiencies.
Act as a point of account/support escalations.