VoIP uses IP protocols or data packets to transmit voice signals between users much in the way normal data like an image, video or e-mail gets sent via the web between users.
Yes. You will need an active, stable uncontended internet connection. The faster your connection the better your voice clarity will be.
You can choose between 5, 10 or 15 outbound channels. You will also get the same amount of inbound voice channels. For example: if you select an outbound 5 package you will have 5 concurrent channels for calling out (outbound) and an additional 5 channels for inbound (receiving calls).
Yes. You will need to cancel your existing package and contract for the next highest package.
No, downgrading is unfortunately not permitted.
No, all outbound call centres are excluded. Only one package per site is permitted. (Multiple packages & sharing of packages is not permitted)
Yes, new regulations allow you as a customer to own your number and take it with you to any network you choose. The number porting process is seamless. If you move premises just plug your equipment in on your network at your new offices and your number will register.
Provided you have the correct bandwidth and hardware the voice quality is superb and is audibly better than even an analogue call.
Yes. If your PBX is incompatible, a gateway will be provided.
Yes. Vox Telecom offers a comprehensive Service Level Agreement (SLA), with guaranteed response times across the country. Support is available 24/7/365.
All local, national and cellular calls to all networks within South Africa are included.
Popular international destinations are included. Please see call destination list above.