All DSL Telecom IP-PBX’s come along with an SLA allowing for professional engagement and predictable turnaround times. Bolt on to this the optional Connectivity SLA and a LAN SLA to ensure you have comprehensive support.
Under the SLA we extended the manufacturer warranty of your PBX equipment from 1 year off site to 3 years on site
DSL Telecom is one of the few providers that offer a 3 year on-site warranty for customers that are on an active SLA. This means you have total peace of mind. If something goes wrong we replace the equipment at your premises.
As the owner of your network you are ultimately responsible for the security of your network and liable should there be any security breach. DSL Telecom employs international best practice when it comes to the security of your phone system by applying operating procedures of the highest standards, implementing advanced firewalls, and practicing strong password protection to adequately secure your phone system on installation.
SLA agreements allow us to keep you updated on the latest security advancements as they are released to help keep you protected against the very real threats of cybercrime and toll fraud. We strongly advise that you download the toll fraud information sheet to understand the threats.
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