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NeoBroadband Fibre

High Speed NeoBroadband Fibre Internet

Affordable entry level Fibre from Liquid Telecom delivered over fibre or microwave

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Fast And Efficient Fibre Based Internet Service


Highly Affordable

Priced competitively for home or business use, combine voice services and actually save money on a single converged solution

Low Contention Ratio

Low contention ratio of 10:1 means you're sharing the service with maximum 10 other users which means a better quality of service

Symmetrical Service

Your upload and download speeds are equally fast, important when it comes to voice, video, and streaming uploads

Superior Network

Get access straight onto Liquid Telecom's fibre backbone with no congestion and very low latencies

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Get a better quality internet experience without breaking the bank

Companies rely more and more on a stable internet connection to conduct business and grow. NeoBroadband Fibre is the perfect entry level product for companies looking to move away from congested ADSL and highly contended unlicensed wireless services. Many companies add Liquid Telecom SIP Voice products to their solution to make the financial case for switching very attractive.

  • Highly Affordable Service
  • 10:1 Contention Ratio
  • Symmetrical Service
  • Unshaped & Uncapped Data
  • Add on Voice Channels
  • Superior Fibre Network
  • Low Latencies
  • Not Affected by Cable Theft

Site Feasibility Check Required

Please pick your package below before we run a feasibility check


NEOBROADBAND PRICING (INTERNET ONLY – NO VOICE CHANNELS)

To get the Liquid Telecom Fibre Service a feasibility study needs to be done in order for Liquid Telecom to assess if they can deliver the product to your premises. The feasibility study is a financial one and Liquid Telecom looks at the cost it will incur to deliver a fibre service to your premises. If the package value cost is higher than implementation cost then most applications come back as feasible. The bigger package you select the better chance you have of the product coming back as feasible. If you add voice channels onto the solution you not only improve the chances of feasibility but it will also allow you to replace all of your old internet and voice infrastructure with a single converged solution, simplifying your bill and your life in most cases it will save you money.

Mobile users: Swipe left on the table to see pricing.


Access Speed Once Off Cost Monthly Price Contract Term
10MB Uncapped R1500 R1600 24 Months
20MB Uncapped R1500 R3050 24 Months
50MB Uncapped R1500 R4900 24 Months
100MB Uncapped R1500 R7900 24 Months
200MB Uncapped R1500 R13 000 24 Months
500MB Uncapped R1500 R17 000 24 Months
1GB Uncapped R1500 R33 000 24 Months
*UNCAPPED DATA ON ALL PACKAGES, SUBJECT TO FUP: Liquid Telecom allows 150GB of data for every MB of line speed you purchase through which your service will run at full speed after which the service speed is halved but your data is effectively uncapped and unshaped!. For example: If you sign up for the 10MB NeoBroadband service you will get a data allocation of 1500GB (1.5TB) to use at full 10MB speed and once you have reached this ‘soft’ cap your line speed is halved to 5MB speed but you can use as much data as you like.

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Add 12 Voice Channels onto your Package for Only R500pm Extra

Combining voice + internet on one line saves money


NEOBROADBAND PRICING (INTERNET INCLUDING 12 VOICE CHANNELS)

To get the Liquid Telecom Fibre Service a feasibility study needs to be done in order for Liquid Telecom to assess if they can deliver the product to your premises. The feasibility study is a financial one and Liquid Telecom looks at the cost it will incur to deliver a fibre service to your premises. If the package value cost is higher than implementation cost then most applications come back as feasible. The bigger package you select the better chance you have of the product coming back as feasible. If you add voice channels onto the solution you not only improve the chances of feasibility but it will also allow you to replace all of your old internet and voice infrastructure with a single converged solution, simplifying your bill and your life in most cases it will save you money.

Mobile users: Swipe left on the table to see pricing.


Access Speed Once Off Cost Monthly Price Contract Term
10MB + 12 Voice Lines R1500 R2100 24 Months
20MB + 12 Voice Lines R1500 R3550 24 Months
50MB + 12 Voice Lines R1500 R5400 24 Months
100MB + 12 Voice Lines R1500 R8400 24 Months
200MB + 12 Voice Lines R1500 R13 500 24 Months
500MB + 12 Voice Lines R1500 R17 500 24 Months
1GB + 12 Voice Lines R1500 R33 500 24 Months
*UNCAPPED DATA ON ALL PACKAGES, SUBJECT TO FUP. Liquid Telecom allows 150GB of data for every MB of line speed you purchase through which your service will run at full speed after which the service speed is halved but your data is effectively uncapped and unshaped!. For example: If you sign up for the 10MB NeoBroadband service you will get a data allocation of 1500GB (1.5TB) to use at full 10MB speed and once you have reached this ‘soft’ cap your line speed is halved to 5MB speed but you can use as much data as you like.

NEOVOICE CALL RATES (PAY ONLY FOR THE CALLS YOU MAKE AT LOW RATES)

Mobile users: Swipe left on the table to see pricing.

SA Destinations Business Hours After Hours Billing Increment
Liquid Telecom Local R 0.15 FREE True Per Second
Liquid Telecom Regional R 0.20 FREE True Per Second
Liquid Telecom National R 0.25 FREE True Per Second
Telkom Local R 0.30 R 0.15 True Per Second
Telkom Regional R 0.37 R 0.25 True Per Second
Telkom National R 0.40 R 0.29 True Per Second
MTN R0.69 R0.69 True Per Second
Vodacom R0.69 R0.69 True Per Second
Cell C R 0.73 R 0.73 True Per Second
Telkom Mobile R 0.73 R 0.73 True Per Second

Mobile users: Swipe left on the table to see pricing.

Major International Destinations Business Hours After Hours Billing Increment
Australia R 0.60 R 0.60 True Per Second
Canada R 0.53 R 0.53 True Per Second
China R 1.02 R 0.98 True Per Second
France R 0.60 R 0.60 True Per Second
Germany R 0.91 R 0.68 True Per Second
Hong Kong R1.00 R0.72 True Per Second
India R1.03 R 0.84 True Per Second
Ireland R 0.05 R 0.05 True Per Second
Israel R 0.94 R 0.84 True Per Second
Italy R 0.72 R 0.56 True Per Second
Netherlands R 0.57 R 0.48 True Per Second
New Zealand R 0.57 R 0.56 True Per Second
Sweden R 1.00 R 0.67 True Per Second
Switzerland R 0.72 R 0.63 True Per Second
United Kingdom R 0.45 R 0.45 True Per Second
United States R 0.45 R 0.45 True Per Second

Site Feasibility Check Require

Contact us to run a feasibility check for you


How is the service delivered?

The service is delivered last mile primarily through a fibre connection that Liquid Telecom will terminate in your building. In some case the service is also delivered via microwave which is a wireless licensed spectrum that only Liquid Telecom can legally use. They will erect an external antennae in the case of microwave that will point to the nearest Liquid Telecom tower and from that tower the service will connect straight into the Liquid Telecom fibre backbone. The service speed and quality delivered at the end of the day is the same regardless of the last mile technology used.

How does the 12 channel NeoVoice product work?

Liquid Telecom currently has a bundle offer where you can bolt on 12 channels of voice to any NeoBroadBand product for only R500 per month. If you need more than 12 channels then please look at the NeoOne product which is scalable above 12 channels.

I have an unreliable ADSL what speed do you recommend?

With the huge bandwidth demand amongst users and the increased reliance on internet connectivity to meet business goals we recommend at least a 10MB service or faster. I would also look at subsidising the on-cost of a faster fibre connection by adding a voice product and perhaps an IP-PBX. A converged solution is really slick, reliable and stable. Imagine dumping all your old analogue infrastructure?

What is the voice quality like?

Liquid Telecom over allocates bandwidth on all its voice products to ensure superb voice clarity. The enterprise SIP delivers voice at a better quality than even traditional landlines and you can keep your existing number by porting it over to the Liquid Telecom Network.

I have a wireless service already how does the Liquid Telecom microwave compare?

Liquid Telecom operates its own licensed wireless spectrum which only Liquid Telecom can use. A lot of other wireless services in the market may be cheap but they run over public or open wireless spectrum which is subject to over-congestion and interference and therefore quality, especially voice suffers. Liquid Telecom provides a service SLA on its voice products and the quality is superb regardless of the last mile medium.

Do I need an IP-PBX to use the NeoVoice product?

It is always better to use a Liquid Telecom certified IP-PBX when using Liquid Telecom SIP products. We use the Yeastar MyPBX range which is a certified on-site PBX model. Alternatively a cloud-based PBX can be used which we can provide. Often the savings achieved with a converged solution can subsidise or even completely pay for the rental of a new on-site or cloud based PBX system.

How long does it take for a feasibility study?

In most cases we get them done within the day, however the official turn-around time from Liquid Telecom is 48hrs or longer if a ‘Business case’ is required in which case it is referred up to push approvals.

How long does installation take?

Installation can take anywhere from 30 days to 120 days so get your order in quickly. The installation can be quicker if there is already Liquid Telecom Fibre in your building or if the last mile termination ends up being Microwave.

How does the Fair Usage Policy (FUP) work?

Liquid Telecom allows 150GB of data for every MB of line speed you purchase through which your service will run at full speed after which the service speed is halved but your data is effectively uncapped and unshaped!. For example: If you sign up for the 10MB NeoBroadband service you will get a data allocation of 1500GB (1.5TB) to use at full 10MB speed and once you have reached this ‘soft’ cap your line speed is halved to 5MB speed but you can use as much data as you like. There will be no further restrictions or limitations placed on your line while it is rate limited, and your connection remains uncapped and unshaped for this period. At the beginning of a new month of service, your line speed will revert back to its base profile

What is involved in running a Fibre feasibility enquiry with Liquid Telecom?

To get the Liquid Telecom Fibre Service a feasibility study needs to be done in order for Liquid Telecom to assess if they can deliver the product to your premises. The feasibility study is a financial one and Liquid Telecom looks at the cost it will incur to deliver a fibre service to your premises. If the package value cost is higher than implementation cost then most applications come back as feasible. The bigger package you select the better chance you have of the product coming back as feasible.

How do I sign up for the service should my application be feasible?

A COF (customer order form) will be generated on the Liquid Telecom side and sent through to the customer for signature. The customer needs to sign the COF and send it back to us on sales@dsltelecom.co.za with the required supporting documentation.

What supporting documents are required with my application?

Liquid Telecom will require the following supporting documents to support the application that need to be submitted with your signed COF (customer order form):

1. Company Registration Document (Incl. page listing directors)
2. Copy of ID (does not need to be certified)
3. Proof of Address
4. Proof of Banking (Bank confirmation letter or 3 Months Bank Statements on Stamped Bank Letterhead)

Please submit your COF and supporting documents to sales@dsltelecom.co.za.

How long does installation take?

Installation can take anywhere from 30 days to 120 days so get your order in quickly. The installation can be quicker if there is already Liquid Telecom Fibre in your building or if the last mile termination ends up being Microwave.

How long does it take for Liquid Telecom to install the fibre or microwave service?

Once we have submitted your signed COF (customer order form) to Liquid Telecom and you have been approved for the service Liquid Telecom will begin the Fibre or Microwave implementation project:

  • You will be assigned a Liquid Telecom Service delivery manager (SDM) who will co-ordinate the project with the customer and Liquid Telecom’s contractor.
  • One of Liquid Telecom’s contractors will conduct a site inspection at your premises and map out the installation. Liquid Telecom will draw up a CSRS document which needs to be signed off by the client and the landlord of the premises. LOS (line of site) tests may also need to be completed for microwave installations.
  • Liquid Telecom needs to get certain wayleave approvals from relevant municipal in order to trench to your premises or terminate the microwave connection. This can cause delays especially over public holidays and network ‘freeze’ periods such as December and January when the municipal councils are closed.
  • Once approvals have been received the physical work (trenching and implementation) work needs to happen by the 3rd party contractor.
  • A contractor then needs to be sent out to connect the fibre point as well as the CPE (customer premises equipment).
  • Liquid Telecom testing of the service for approximately a week.

Does Liquid Telecom supply any equipment?

Yes, Liquid Telecom will supply a CPE (customer premises equipment - Either Billion, Cisco or One Access Router Etc. – depending on the installation) as well as an external antennae if the last mile connectivity to the client’s premises is Microwave.

Who configures the CPE (customer premises equipment?)

A contractor does the installation and the CPE device is preconfigured before installation by Liquid Telecom. The actual fibre is already rolled out and spliced prior to this configuration.

How is the CPE equipment supplied by Liquid Telecom installed?

1. Connection of Liquid Telecom Fibre/Microwave Termination point within client’s premises to the Liquid Telecom supplied CPE equipment and configuration of relevant services. (Done by contractor)
2. Connect the CPE device to a standard electrical outlet. (Done by contractor)
* PLEASE NOTE THE CONTRACTOR DOES NOT CONNECT THE EQUIPMENT TO YOUR LAN (Local Area Network).

Who connects the Liquid Telecom equipment to my LAN (local area network) after the contractor leaves?

Once the contractor has finished putting down the CPE (customer premises equipment and doing their relevant tests the next steps are?

1) Liquid Telecom will run tests on the link for a period of time (+/- a week) to ensure everything is stable.
2) If additional equipment or re-configuration is required the contractor will need to come out again to change equipment or add extra antennae’s (used in microwave termination).
3) Once Liquid Telecom is satisfied with the link they will provide the client and reseller (DSL Telecom) with a service handover instruction via email after which Liquid Telecom’s billing will commence.
4) The client is then required to connect the service to their LAN (computer network). Usually your IT person can do this or you can contact DSL Telecom on support@dsltelecom.co.za and we can come connect it for you. (Please note the charge is billable if you are not on a DSL Telecom connectivity SLA.)
5) You can also contact Liquid Telecom Enterprise service desk for connection assistance on: EnterpriseService@Liquid Telecom.co.za or 011 774 0045

How do I connect the NeoVoice product into my PBX?

If you have a DSL Telecom PBX then you can log a ticket to support@dsltelecom.co.za and we will assist in programming your Liquid Telecom voice into your IP PBX system. If you have a 3rd party PBX vendor, they will be required to program the Voice accounts into your PBX.

Important notice regarding CUSTOMER LAN/WLAN VS INTERNET SPEEDS:

Liquid Telecom is only responsible for providing their link to the termination point at your premises. If you plug a laptop directly into Liquid Telecom’s CPE (please note special settings are required) you will see the actual service speed being delivered. How you distribute your internet connection throughout your office from the Liquid Telecom CPE can have a direct impact on the ultimate speed or service experience you get from your internet connection. Please ensure your network devices such as wireless access points, IP phones, switches & routers, etc. have been correctly set-up and designed to withhold the throughput in order to achieve the required speeds over your network.

If you have the need, you can conduct an FTP test to see the actual speed of your link directly onto the Liquid Telecom service. Please download the instruction HERE.

How does the Liquid Telecom Billing work?

Subscriptions fees (MRC): The MRC (monthly recurring cost) on your Customer Order Form (COF), is billed in advance, i.e. you pay for the service in the month you receive it. If your service is installed and handed over in the middle of a month, you will be billed a pro rata amount for that period as well. Invoices have a 30 day payment period so charges raised in November in advance for December will be payable in the first week of December.

Usage charges: Usage such as call minutes and bandwidth boosts, are billed one month in arrears. These are billed per calendar month.

Set up fees (NRC): The NRC on your COF, is charged once-off on the first invoice for the service concerned.

How do I receive my monthly invoice from Liquid Telecom?

Your invoice is prepared by Liquid Telecom on the 2nd or 3rd of each month and delivered to you 2 or 3 days later. Your monthly invoice(s) will be automatically emailed to the email address specified on the COF. Please ensure that we have your correct email address when you complete the order form.

Should you require a hard copy of your bill or monthly statements for your account(s) please contact your service manager or log a service request at the Service Desk. If required we can also print your Purchase Order number on your invoice, this must be provided to billing.queries@Liquid Telecom.co.za before the 25th of the previous month.

I have multiple Liquid Telecom services can I split them into multiple accounts?

You may have purchased multiple services through Liquid Telecom. By default these will all be included on the same account and invoiced on one invoice. If you require that your services can be split onto multiple accounts, this requirement can be discussed with your service manager. On any future orders for services you can specify on the COF the account that you would like them to be invoice on.

My first invoice looks very high? Please explain:

Your first invoice will always be a lot higher than your normal monthly quoted price because it may include the following charges all rolled into one:

1) Monthly upfront subscription cost (or MRC)
2) Pro-Rated billing if your service was installed in the middle of a month.
3) Set up fees or NRC’s (non-recurring costs) usually charged on installation.

How do I pay my Liquid Telecom account?

If you have chosen EFT as your payment method then your bill is payable within 30 days of date of invoice and the Liquid Telecom bank details are listed on your invoice. Please quote your customer account number on the EFT or bank deposit, this will help us to identify your payment. The customer account number is printed on the top right of the invoice.

PLEASE NOTE: the public beneficiary that is automatically created by the major banks is not the correct bank account. When paying by EFT please create your own beneficiary for Liquid Telecom using the details on the invoice to ensure that your payment is made into the correct account. If you have chosen debit order as your preferred payment option then Liquid Telecom will debit your bank account on the agreed date.

Who do I contact for technical support on my NeoBroadband Service?

For all Liquid Telecom queries please contact the Enterprise service desk on enterpriseservice@Liquid Telecom.co.za or call 011 585 0652.

Download the Liquid Telecom Service Escalation Matric HERE

What does the ‘contention ratio’ refer to?

Contention Ratio (or over subscription ratio) refers to the number of users sharing the same data capacity (referring to your line speed e.g. 5Mbps). The lower the contention ratio the higher the quality of service. A 50:1 contention ratio means that up to 50 broadband customers are sharing the same capacity at any one time. Essentially, what this means in terms of user experience, is that if you have a 10Mbps ADSL line and the contention ratio on that service is 20:1, your true connection speed will be 0.5Mbps (10Mbps / 20).

NeoBroadband has a contention ratio of 10:1. Business ADSL is contended between 20:1 and 40:1. Consumer ADSL is contended between 40:1 and 100:1.

Why is Fibre superior to copper?

Fibre is immune to EM interference (e.g. power lines, railway tracks, etc.) whereas Copper is prone to EM interference due to its electrical properties and suffers from the following difficulties:

  • Erosion, Attenuation, Cross-Talk and RF Interference, Bad joints (due to water exposure etc.) which results in downtime
  • Fibre suffers almost NO data loss and can run for much longer distance without experiencing any loss of data
  • Our Fibre infrastructure provides extremely low latency to your local POP, without having to deal with congested DSLAM’s and Telkom exchanges – providing both faster upload and download speeds
  • This may not seem like a big reason to consider Fibre, especially if you have an existing ADSL line, but theft of Telkom cable is rife and when a cable is removed it can take Telkom weeks to install a new cable.

What does ‘symmetrical’ mean or refer to?

A symmetric connections means that your upload and download speeds will be exactly the same. Example: On a 10Mbps service, you will be allowed a maximum download rate of 10Mbps and a maximum upload rate of 10Mbps. The ‘A’ in ‘ADSL’ stand for ‘Asymmetric’, meaning that the service does not offer equal upload and download speeds. Usually, a 10Mbps ADSL service will have a maximum upload rate of 1Mbps.

Is there an SLA attached to this service?

No. The service is best effort.

How many Public IP’s are available per service?

5 Static Public IP’s are provisioned per NeoBB Fibre service.

If I have an existing range of Public IP addresses from my current ISP, can I migrate these to Liquid Telecom?

No. The range of public IP’s given to you from your ISP effectively belongs to a pool of IP addresses assigned to them directly.

Is NAT (Native Address Translation) available?

Yes. However, if a NAT solution is required, only 1 Public IP will be made available for the service – the other 4 IP addresses will not be made available.

Is it possible to add on more public IP’s?

No. A maximum of 5 Static Public IP addresses is allowed.

Is SMTP relay offered?

No. Liquid Telecom provides public IP’s for customers to host their own exchange server to relay email. As we do not own the customers mailbox we cannot control the facility - which could result in SPAM and other issues causing Liquid Telecom to be blacklisted.

Is it possible to obtain utilization statistics and graphs?

Yes. A request must be sent to the relevant KAM (Key account manager) who will arrange the report.

NeoBroadband is an ‘unshaped’ service. What does this mean?

Shaped and unshaped are terms used to describe how information sent between your computer and the ISP is treated. As an example, when your computer tries to send or receive email it opens a connection to a mail server and the two computers communicate with each other. How they communicate is known as a protocol. Shaping gives priority to certain protocols over others giving certain actions more bandwidth than others.

Most broadband ADSL packages are shaped and give priority to so-called business protocols. These include the protocols used for emails, browsing and standard browser-based downloads. When the network is busy priority is given to these protocols over the others. Shaped broadband is fine for your average user that only really uses the Internet for email, browsing and banking but for people that use the Internet for other things it can be constrictive.

People that use their broadband ADSL for activities like video conferencing, file sharing and uploading facilities, VOIP, Skype or online trading will find that shaped broadband leaves these applications with the short end of the stick. These protocols do not carry the same priority as the ‘Business’ protocols so when the network is busy they lose out on the bandwidth. The result is slower data transfer rates and increased latency that may cause some of these applications to either perform poorly or just not at all.

Does Liquid Telecom supply any equipment?

Yes, Liquid Telecom will supply a CPE (customer premises equipment - Either Billion, Cisco or One Access Router or similar– depending on the installation) as well as an external antennae if the last mile connectivity to the client’s premises is Microwave.

Who connects the Liquid Telecom equipment to our LAN equipment?

Liquid Telecom only supplies the Fibre link. They do not connect it to your LAN (local area network). The client needs to do this themselves or you can contract DSL Telecom to come connect the Fibre point to your network. Please note this is billable.

Do you supply internal WiFi Boosting Access Points or AP’s?

If you have a large premises you may need to extend the WiFi across large areas the best solution is always a cabled AP (Access Point Solution). We use Ubiquiti AP’s which plug into one of the LAN/Ethernet ports on your switch with a cable. The cable is then run from the router/switch (normally through the roof etc) to the area you desire the WiFi coverage. The AP is then attached to the ceiling similar to how a light fixture is fitted. You can run multiple AP’s in your premises. View more info on the product here https://www.ubnt.com/unifi/unifi-ap/ . Speak to us for pricing and a solution quotation for WiFi should you require it.

Do you supply Phone Systems?

Yes, DSL Telecom can supply you with either an on-site phone system or a cloud based phone system.

Our customers include professional companies across multiple industry sectors in South Africa


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